I feel The spirit of Christmas is upon me … and want to give a shout out for a few government departments.
National Health System
Recently had to deal with Medicare, Australia’s government run health system, and received extraordinary service. Extraordinary is a strong word, yet apt when compared to my expectations.
I’m not sure why, but I’ve been conditioned to expect long waits, brash service and process driven red tape.
Yet here I was needing to phone the hotline, and literally within seconds I was through to customer service (Annie you’re a legend) and all issues resolved on the phone in a jiffy! No recorded message stating my call was important, or that I was 76th in the queue – straight through and sorted. Thanks Medicare.
NSW State Rail
In continuing the spirit of spreading the love want to give a shout out for NSW State Rail.
Trains rolling across the veins of our landscape virtually every waking hour of every day. Providing safe passage for commuters to and from work and largely without hitch.
If only my PC had as good a performance.
I often hear complaints about state rail but gees they do a great job. The staff and crew deserve recognition for dealing with us public each and every day.
For those who work in retail you appreciate what it’s like dealing with the general public – for every decent customer there’s a heap of others that just don’t make your day.
So my Christmas rap goes out to the government run Medicare and State rail for providing a great service that all too often goes unappreciated.